BSc Customer Contact Planning and Management

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Written by Rachael Trickey

THE DATE: 20th – 21st Sept 2016

THE LOCATION: Belfast

THE DESCRIPTION: This is the final year of the degree course and initially will only be available to those students who can demonstrate reasons to be awarded ‘Accredited Prior Learning’ or ‘Accredited Experiential Prior Learning,’ a process which is subject to University Regulations. In summary, students will be expected to demonstrate why they should get exemptions to the Level 4 & Level 5 courses due to study they have previously completed or experience they have gained during their career

THE ORGANISERS: The Forum

THE WEBLINK: http://theforum.social/Training/ArticleId/1975

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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