BT Site Visit: From push to pull: empowering local engineers

THE DATE: 11th September 2017

THE LOCATION: Newcastle

THE DESCRIPTION: Collaboration between Operations and R&D, plus a new approach to change, put BT’s network and exchange engineers at the heart of designing new methods and technology. Moving from ‘push to pull’ decentralised most task allocation to local engineers and their ‘patch managers’, leveraging their knowledge of engineering, local exchanges and local geography. This model hugely raised engagement and will interest members in back office or field operations. Engineers are fully engaged in the development of new systems, with use of prototyping and continuous improvement methods. Productivity is up 10% in just a year. This releases Central Control to focus on high-priority, ‘jeopardy’ incidents. Sickness is down 7% and carbon emissions cut by a quarter.

Who should attend? This site visit will be of huge interest to anyone with ‘field operations’, with engineers, advisors, surveyors, loss adjusters, installers or other professionals based off-site. Take the chance to see an innovative approach to effective operating practice, in such a large nationwide telecoms operator.

THE ORGANISERS: The Forum

THE WEBLINK: http://theforum.social/Awards/ArticleId/4357