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9th June 2014
THE DATE: 8th July
THE LOCATION: Experian – Nottingham
THE DETAILS: How Quality Assurance delivers for customers. When colleagues are scored by QA on their ability to do the right thing for the customer, more customers give the top ratings for their experience.
THE ORGANISERS: Professional Planning Forum
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
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