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Recorded Webinar: The New Thinking for Contact Centre KPIs (2020)

Recorded Webinar: The New Thinking for Contact Centre…

Recorded Webinar: 10 Predictions for 2020

Recorded Webinar: 10 Predictions for 2020

Recorded Webinar: Omnichannel – Joining up the Customer Experience

Recorded Webinar: Omnichannel – Joining up the…

Recorded Webinar: 10 Predictions for 2018

Recorded Webinar: 10 Predictions for 2018

Recorded Webinar: New Thinking on Improving Quality

Recorded Webinar: New Thinking on Improving Quality

Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre

Recorded Webinar: 5 Things you NEED to be Analysing in…

Recorded Webinar: Contact Centre and Customer Service Innovations

Recorded Webinar: Contact Centre and Customer Service…

Recorded Webinar: How to Make Your Agents More Productive (2019)

Recorded Webinar: How to Make Your Agents More…

Recorded Webinar: Masterclass on Analytics

Recorded Webinar: Masterclass on Analytics

Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre

Recorded Webinar: Self-Service- How to Remove Calls from…

Recorded Webinar: How to Personalise Customer Interactions

Recorded Webinar: How to Personalise Customer Interactions

Recorded Webinar: Contact Centre Morale

Recorded Webinar: Contact Centre Morale

Recorded Webinar: 10 Predictions for 2019

Recorded Webinar: 10 Predictions for 2019

Recorded Webinar: What’s Next for Customer Experience?

Recorded Webinar: What’s Next for Customer Experience?

Recorded Webinar: The Best Ways to Handle Webchat

Recorded Webinar: The Best Ways to Handle Webchat

Webinar Recording:  5 Workforce Engagement Strategies You Need to Know

Webinar Recording:  5 Workforce Engagement Strategies…

Webinar Recording: Simplifying and Automating the Contact Centre

Webinar Recording: Simplifying and Automating the…

Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors

Webinar Recording: How to Gamify Your Contact Centre and…

Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents

Recorded Webinar: 5 Ways to Create Engaged and Empowered…

Recorded Webinar: Modernizing the IVR

Recorded Webinar: Modernizing the IVR

Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service

Recorded Webinar: Boosting Agent and Team Leader…

Recorded Webinar: Important Considerations for Contact Centre Leaders

Recorded Webinar: Important Considerations for Contact…

Recorded Webinar: 5 Tips to Improve Call Centre Performance

Recorded Webinar: 5 Tips to Improve Call Centre…

Recorded Webinar: Customer Feedback Strategies That You Cannot Ignore

Recorded Webinar: Customer Feedback Strategies That You…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise