Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: How to Personalise Customer Interactions

Published On: 6th Aug 2026 10:11

Contact centres have often offered a “one size fits all” approach to customers. But a growing number are now personalising the customer experience.

Join us for this webinar to find out how.

The best ways to personalise interactions

Personality profiles

Routing based on CLI

Appropriate use of Customer names

Building rapport

360 degree view of the Customer

Using different telephone numbers

Looking after high value Customers

Top tips from the audience

Martin Hill-Wilson

Brain Food Extra

Bethany Ayers

NewVoiceMedia

Jonty Pearce

Call Centre Helper

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