Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors

Gamification encourages a culture of friendly competition, which can raise the overall standard of work in the contact centre.

This can be done through motivational games, or through a more complex process that allows us to attain insights into how advisors are performing and use that to drive a gamification programme.

In this webinar, we shared everything from simple, fun games to advice for creating a gamification strategy that will help to develop your contact centre culture.

Agenda

• Introductions – Charlie Mitchell, Call Centre Helper
• Alexandra Hickson, Payzone UK

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• Brian LaRoche, CallMiner

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Topics Discussed

• Fun ways to improve contact centre culture
• The keys to motivating advisors and boosting engagement
• How to use fun to further advisor performance
• The benefits of using technology for contact centre gamification
• Top tips from the audience
• Winning tip – “We use gamification to engage our learners for training and to encourage them to tap into their inquisitive sides and want to learn. This results in a more engaged class and more knowledge staff as a result” thanks to Stacy3

Original Webinar date: 24th October 2019

Panellists