Recorded Webinar: Omnichannel – Joining up the Customer Experience

1296

It used to be hard enough to answer phone calls and respond to letters and emails.

Now we have to answer web chats, social media, video calls and deal with escalations from the web site. Customers now expect the same levels of customer service across all channels and want to be able to switch channels.

This presents a real headache to the contact centre. How can this be solved?

Tune in to this webinar to find out.

Topics Discussed

Delivering consistency across all channels
How to best deploy web chat
The real answer to how many web chats one advisor can handle at the same time

Identifying customers across all channels
Moving from a web site to a phone call
Joining up reporting
The best omni-channel technology

Panellists

Richard Snow

Ventana Research

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn