Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 10 Predictions for 2018

Published On: 6th Aug 2026 11:24

We discuss what is likely to happen in 2018 and beyond. In this webinar, our experts look into the future and make their predictions.

Topics Discussed

What is likely to happen to contact centres
Predictions for the future
Exciting technology predictions
Latest trends in customer service

Motivating and inspiring a future workforce
Factors that you hadn’t thought about
Top tips from the audience

Panellists

Martin Hill-Wilson

Brainfood Extra

Darren Smith

NewVoiceMedia

Jonty Pearce

Call Centre Helper

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