Recorded Webinar: What’s Next for Customer Experience?

What's next for customer experience webinar featured image

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This webinar shared what our industry experts believe will be the real game-changers in the months ahead, so you can invest wisely and truly wow your customers.

Click here for the recording

Panellists:

Introductions – Rachael Trickey, Call Centre Helper
Katie Stabler, CULTIVATE – connect on LinkedIn

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Jason Griffin, Five9 EMEA – connect on LinkedIn

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Topics Discussed

The difference between current fads and must-have tech
Making your budget work for you
How to spot even more opportunities for self-service
What’s next for video
The untapped potential of AI
How to identify weaknesses in your current Customer Experience (CX)
Who your customers are really comparing you to
Top tips from the audience
Winning Tip – “Do outlet visits and try to immerse yourself to see first-hand the experience of clients and employees” thanks to Odette

This webinar is brought to you by Call Centre Helper and is sponsored by Five9

Original Webinar date: 23rd March 2023

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn