Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: What’s Next for Customer Experience?

Published On: 5th Aug 2026 14:48

This webinar shared what our industry experts believe will be the real game-changers in the months ahead, so you can invest wisely and truly wow your customers.

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Panellists:

Introductions – Rachael Trickey, Call Centre Helper
Katie Stabler, CULTIVATE – connect on LinkedIn

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Jason Griffin, Five9 EMEA – connect on LinkedIn

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Topics Discussed

The difference between current fads and must-have tech
Making your budget work for you
How to spot even more opportunities for self-service
What’s next for video
The untapped potential of AI
How to identify weaknesses in your current Customer Experience (CX)
Who your customers are really comparing you to
Top tips from the audience
Winning Tip – “Do outlet visits and try to immerse yourself to see first-hand the experience of clients and employees” thanks to Odette

This webinar is brought to you by Call Centre Helper and is sponsored by Five9

Original Webinar date: 23rd March 2023

About
Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience.

Find out more about Five9

Author: Rachael Trickey

Recorded Webinar: What’s Next for Customer Experience?

Panellists:

Topics Discussed

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