The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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24th October 2017
Web chat has taken off as the channel of choice for many contact centres. But it requires a different skill set and different techniques to make it work effectively.
In this webinar we look at the best ways to improve the handling of web chats in the contact centre.
This webinar was brought to you by Call Centre Helper and is sponsored by NICE Nexidia
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
