Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 10 Predictions for 2019

Published On: 6th Aug 2026 08:47

In this webinar, we look at what is likely to happen in 2019 and beyond. Our experts look into the future and make their predictions.

Topics Discussed

What is likely to happen to contact centres
Predictions for the future
What will be the channel mix in the future?
Latest trends in customer service
Motivating and inspiring a future workforce
Factors that you hadn’t thought about
The latest innovations in technology
Top tips from the audience

Panellists

Martin Hill-Wilson

Brainfood Extra

Phil Davitt

Vonage

Jonty Pearce

Call Centre Helper

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