Webinar Recording: Simplifying and Automating the Contact Centre

Simplifying and automating the contact centre webinar featured image

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This webinar outlines the experts’ top tips and advice on how to get started with simplifying and automating the contact centre – without compromising on quality of service.

Panellists

Paul Weald, Contact Centre Innovator

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Jason Griffin, EMEA Principal Solution Consultant, Five9

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Topics Discussed

How to decide what to automate and simplify
Where customers will still expect the human touch
The latest in the development of self-service apps, chat bots, and more
The future of AI in automating the contact centre

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Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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