Recorded Call Centre and Customer Experience Webinars

Webinar Recording: Simplifying and Automating the Contact Centre

Published On: 5th Aug 2026 11:54

This webinar outlines the experts’ top tips and advice on how to get started with simplifying and automating the contact centre – without compromising on quality of service.

Panellists

Paul Weald, Contact Centre Innovator

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Jason Griffin, EMEA Principal Solution Consultant, Five9

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Topics Discussed

How to decide what to automate and simplify
Where customers will still expect the human touch
The latest in the development of self-service apps, chat bots, and more
The future of AI in automating the contact centre

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About
Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience.

Find out more about Five9

Author: Megan Jones

Webinar Recording: Simplifying and Automating the Contact Centre

Panellists

Topics Discussed

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