Conference Theme Revealed

Customer Strategy & Planning 2016

Advanced Certificate in Customer Contact Planning and…

Advanced Diploma in Customer Contact Planning and…

BSc Customer Contact Planning and Management

Finalists announced for the 2016 Customer Contact…

Analysis Workshop

Advanced Diploma in Customer Contact Planning and…

Introducing Speech & Text Analytics

Back Office Planning & Masterclass

Erlang Calculation – An Introduction

How Do I… Make Time for Agent Training?

Customer Contact Expo 2015 – Photos

What’s Next With… Speech Analytics?

The Hidden Gems of Outbound Dialling Technology

Finalists Share Best Practice Ideas

National Planning Awards 2015 – Winners Announced

What’s Next With… Workforce Management?

Introducing Speech & Text Analytics

Finalists Open Their Doors

Finalists Put Through Their Paces

How Do I… Remove Average Handling Time (AHT) as an Agent…

Innovation Awards 2015 – Winners Announced

Awards Duo Make Their Debut