Introducing Speech & Text Analytics

This is a one-day introductory workshop into how an interaction analytics solution can deliver tangible business benefit from your customer interactions, regardless of channel.

THE DATE: 

• 9th July – Manchester
• 23rd September – London
• 26th November – South West (TBC)

THE LOCATION: Manchester, London & South West

THE DESCRIPTION: This is a one-day introductory workshop into how an interaction analytics solution can deliver tangible business benefit from your customer interactions, regardless of channel.  This  management training workshop is ideal if:

• You are looking to implement or evaluate interaction analytics
• You are new to the topic and would like to find out how it can help your business.
• You are looking to create a business case to support the deployment of an  interaction analytics solution.
• You are looking to expand your analysts role to include: Uncovering the issues impacting the business; Performing a root-cause analysis to determine the best actions to take to resolve the issue; Monitor the impact of the changes.

THE ORGANISERS: Quality & Customer Experience Forum

THE WEBLINK: http://theforum.social/Training/ArticleId/1698