National Planning Awards 2015 – Winners Announced
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The winners of the inaugural National Planning Awards 2015 have been announced.
12 awards were presented to outstanding planning professionals at a Gala Dinner held in Manchester. The new awards showcased excellence in planning and recognised individuals and teams for the first time.
“It was fantastic to be able to recognise the hard work and success achieved by both these individuals and planning teams,” said Phil Anderson, Senior Customer Contact Specialist at The Forum. “The standard of all entrants was high, which resulted in an extremely rigorous and valuable assessment day involving members, finalists and experts, from which we all learnt a huge amount.”
- Team of the Year – Tesco Bank General Insurance

- Team Award – Lifestyle Choice & Engagement, LV= Claims Planning Team

- Team Award – Back Office & Business Partnering, RSA Regions Account Team

- Team Award – Planning Best Practice Framework, Capita Life & Pensions

- Manager of the Year, Performance Impact – Phil Coole, LV=

- Manager of the Year, Engagement & Cultural Transformation – Tracy Johnson, RSA

- Analyst of the Year – Paul Jackson-Moss, Co-operative Banking Group

- Rising Star, Small Operation – Louise Atkinson, Yorkshire Housing

- Rising Star, Large Operation – Diane Norton, RSA

Additional awards
The following awards were also given to recognise both excellence and contribution to the industry:
- Planning Hero Award – Patrick Dinsmore, npower

- Professionalism Award – Aaron Gourlay, Eurostar International
- Challenge Award – Shop Direct
There is another opportunity to see the award winners at the National Planning Conference on 8th October 2015.
For more information, visit The Forum’s website.
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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