The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
12th January 2016
THE DATE: 20th – 21st Sept 2016
THE LOCATION: Belfast
THE DESCRIPTION: Awarded by Ulster University, this is a hugely exciting opportunity for contact centre planners and analysts to gain externally accredited academic qualifications. This is the final year of the degree course and takes concepts and skills taught in previous levels into the strategic area. Modules include Assessing and Planning the Strategic Future, Leadership and Building Teams, Financial Controls and Reporting, Customer Quality, Introduction to the Global Industry and a final Dissertation.
THE ORGANISERS: The Forum
THE WEBLINK: http://theforum.social/Training/ArticleId/1975
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
Read more by Rachael Trickey
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
