The Largest Online Community for Contact Centre Professionals
A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
97% of Customer Queries Resolved by Zoom’s Virtual…
Thoma Bravo Unites Verint and Calabrio Into One CX…
CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition
MaxContact Acquires Curious Thing’s Tech to Expand AI…
Kristen Bell Stars in NiCE’s Human-Centred AI Campaign
Zoom to Acquire Bonsai to Expand Small Business…
Content Guru Scores 100% Recommendation in Gartner Report
Genesys Launches Advanced Agentic AI at Xperience 2025
Route 101 and NiCE Win Major DWP Contract
Zendesk Unveils an Array of New Solutions to…
Five9 Delivers 212% ROI, Says Forrester Study
ElevenLabs and Deloitte Announce a Strategic Partnership
NiCE Unveils New Cognigy AI Capabilities at Nexus
Salesforce Launches Agentforce to Power Service Field AI
Vonage and C3 AI Partner to Launch Field Services AI
Five9’s CX Summit Highlights – Exploring the…
Calabrio Unveils All-in-One Webex Compliance Solution
Five9 and Intradiem Expand Their Partnership With…
2025 Research: What Contact Centres Are Doing Right Now
Crescendo to Exceed $100M Annual Recurring Revenue by…
Salesforce Launches Agentforce Contact Center Platform
Five9 Reveals Winners of 2025 Global Partner Awards
Scorebuddy Releases New QA & CX Report
A New Survey Reveals Challenges for UK Contact Centres
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?