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10 Christmas Office Games to Motivate Your Team
Uniphore and Konecta Join Forces to Advance AI in CX
Winners Announced at 2024 European Contact Centre & Customer Service Awards
70% of Agents Would Recommend Their Jobs, New Study Reveals
Scorebuddy Secures €5 Million Investment From Foresight
8×8 Unveils Refreshed Brand to Elevate CX
Five9 GenAI Studio Wins Best New Product Award
Talkdesk Embedded Has Been Launched to Simplify Workflows
Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording
Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals
Five9 and ServiceNow Expand Partnership with New AI Solution
Five9 Launches AI Agents for Personalised Service
MiaRec Launches Enhanced Topic Analysis Features
ContactBabel Launches Latest Survey for 2025 Insights
Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals
The Bradford Factor – Improving Contact Centre Absenteeism
NICE Launches AI-Powered Global Translator for Business
Odigo Appoints Laurent Dechaux as New CEO
Puzzel CX Solutions Deliver 278% ROI
Zoom Contact Centre Introduces New Updates
Call & Contact Centre Expo 2024
NICE Has Launched CXone Mpower with AI Integration Updates
8×8 Expands AI Voice Support for Global Users
Puzzel Acquires Capturi to Boost AI-Powered CX
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How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise