Research Reveals 10-Point Drop in Global Customer Happiness

77% Report Cost Savings From AI in CX

Talkdesk Launches New Customer Experience Automation Platform

Assembled Enters Europe with New London Office

Calabrio Debuts Next-Gen Performance Management Solution

Zoom Releases Major Enhancements to Its CX Platform

Foundever and Cognigy Expand Partnership to Scale AI in CX

CallMiner Integrates with Microsoft Dynamics 365 Contact Center

Five9 Launches New Capabilities – AI Agents and AI Trust & Governance

Route 101 and NiCE Win Major DWP Contract

Diabolocom Launches New Mobile CX Tool

Sabio’s Disrupt Series Expands With Paris Event

A Recent Survey Found 60% of Agents Don’t Promote Self-Service Options

CallMiner Acquires VOCALLS to Expand Automation Capabilities

New Report Reveals AI Needs Human Touch in CX

Salesforce Has Acquired Informatica

New Report Suggests Agentic AI Will Handle 68% of Interactions by 2028

Zoom Partners with Google to Power Next-Gen AI Tools

10 Sales Tips Every Call Centre Agent Needs to Know

5 Benefits of an Omnichannel Contact Centre

8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

New Report Highlights Latest WFM Trends

Vonage Refreshes Startup Support with API Access

The Top Benefits of a Work-From-Home Contact Centre