Five9 GenAI Studio Wins Best New Product Award

Five9 has announced that its GenAI Studio has been named Best New Product in the 2024 BIG Awards for Business.

Niki Hall, CMO of Five9, said, “We are deeply honored to be recognized for our GenAI Studio offering, a reflection of our team’s unwavering commitment to redefining the New CX – where automation and human connection seamlessly intersect.

This award inspires us to continue driving innovation and delivering on our promise to transform customer experience (CX) for the future, especially at a time when the demand for AI-powered solutions is at an all-time high.”

Organized by the Business Intelligence Group, the award highlights innovations that are reshaping industries, with GenAI Studio recognized for addressing key challenges in implementing Generative AI in contact centres.

Unlike standard solutions limited to pre-defined models and prompts, GenAI Studio enables organizations to customize off-the-shelf Generative AI models to meet the unique needs of their contact centres, enhancing both customer and agent experiences.

Russ Fordyce, CEO of the Business Intelligence Group, said, “Congratulations to Five9 for driving forward the future of AI in the contact center through industry-first solutions such as GenAI Studio.”

Author: Hannah Swankie

Reviewed by: Rachael Trickey