2024 International CX Excellence Award Winners Announced

The winners of the 2024 International CX Excellence Awards have been announced at NICE Interactions, London.

The awarded organizations were recognized for their innovative approaches to customer experience (CX) and their effective use of NICE’s Enlighten AI for CX and the CXone platform.

The CX Excellence Award winners demonstrated remarkable results in one of 5 categories:

AI Trailblazer – Awarded to Harrods UK for demonstrating AI’s transformative potential in creating business value for consumers and employees.

Digital Innovation – Awarded to the Alzheimer’s Society for leveraging digital and AI technology to provide personalized customer care.

Outstanding Cloud Realization – Awarded to Maxicare Philippines and ScS for effectively consolidating CX operations onto CXone to improve efficiency and unify experiences across channels.

Outstanding Customer Experience – Awarded to Nespresso and BT for utilizing digital and AI solutions to deliver personalized and efficient customer interactions.

Outstanding Employee Engagement – Awarded to Carnival UK for using Enlighten’s AI to enhance employee productivity and efficiency.

Darren Rushworth, President, NICE International, said, “Each one of this year’s winners represents an inspiring success story of what happens when an organization dedicates itself to transforming customer and employee experiences.

These organizations are leading international markets with next-gen CX. What these winners have achieved motivates us at NICE to continue to innovate and deliver cutting-edge solutions.”