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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Atombit and CallMiner Partner to Turn Insight Into Action
Aspect and Aptiva Join Forces to Modernize Contact Centres
Nextview Consulting Acquires Sabio Group’s Salesforce…
CallMiner Releases New Updates to its AI Assist Platform
Content Guru’s Global AI Vision Takes Centre Stage
Take Part in ContactBabel’s Latest UK Research
Sabio Expands ‘Disrupt’ CX Event Across…
Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS
Zendesk Introduces Autonomous Service Workforce
Zendesk Announces Acquisition of Forethought
UJET Opens Portugal Office Following $76M Funding
Vonage Expands AI Capabilities With New Partnerships
Talkdesk Launches CX Solution for Small Businesses:…
eGain Introduces AI Agent IVA for Smarter Support
What Not to Miss at Customer Engagement Summit 2025
NICE Announces a Strategic Partnership With Deloitte…
Salesforce and ServiceNow Invest $1.5B in Genesys
Cloudax Accepted Into EWOR Traction Fellowship
Genesys Wins “Best Use of AI in Customer Service” Award
Odigo Acquires Akio to Strengthen European CX Leadership
AI Call Centres Slash Wait Times by 50%
Assembled Named Top-Tier Five9 ISV Partner
Sabio and VoiceAbility Launch Neurodivergent CX Solution
Route 101 Deploys Unified CX Platform for Ogi
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