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Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Talkdesk Launches Knowledge Creator With AI Insights

Talkdesk Launches Knowledge Creator With AI Insights

Content Guru’s CCaaS Solution Achieves First FedRAMP High Authorisation

Content Guru’s CCaaS Solution Achieves First FedRAMP…

Nextview Consulting Acquires Sabio Group’s Salesforce Practice

Nextview Consulting Acquires Sabio Group’s Salesforce…

Assembled Rolls Out AI-Powered Support Orchestration Suite

Assembled Rolls Out AI-Powered Support Orchestration Suite

Uniphore Announces Acquisition of Orby AI

Uniphore Announces Acquisition of Orby AI

Wise and Shine: AI’s Bright Future in Customer Experience

Wise and Shine: AI’s Bright Future in Customer Experience

Genesys Launches Advanced Agentic AI at Xperience 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

Diabolocom Launches New Mobile CX Tool

Diabolocom Launches New Mobile CX Tool

Microsoft Releases AI-Driven Dynamics 365 Contact Center

Microsoft Releases AI-Driven Dynamics 365 Contact Center

Talkdesk Strengthens APAC Presence with Australia Cloud

Talkdesk Strengthens APAC Presence with Australia Cloud

Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

Babelforce Launches New Voice Capabilities For Zendesk’s…

HP Launches a Series of Next-Generation Innovations

HP Launches a Series of Next-Generation Innovations

NICE Launches CXone Mpower. A Game-Changer for AI in CX?

NICE Launches CXone Mpower. A Game-Changer for AI in CX?

Odigo Launches New CX Solution: Odigo Essential

Odigo Launches New CX Solution: Odigo Essential

TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

Vonage Announces a New Partnership With AWS

Vonage Announces a New Partnership With AWS

Awaken and Tethr Merge to Target Contact Centre Solutions

Awaken and Tethr Merge to Target Contact Centre Solutions

Content Guru and Together Win Top AI Project Award

Content Guru and Together Win Top AI Project Award

How Maintel’s Rebrand Is Transforming Customer Experience

How Maintel’s Rebrand Is Transforming Customer Experience

Cisco and ServiceNow Announce Partnership to Boost AI Security

Cisco and ServiceNow Announce Partnership to Boost AI…

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

8×8 Introduces 8×8 Aftersale Assist to Enhance…

NiCE Completes $955 Million Cognigy Acquisition

NiCE Completes $955 Million Cognigy Acquisition

Alvaria and CallMiner Announce a Strategic Partnership

Alvaria and CallMiner Announce a Strategic Partnership

CallMiner Integrates with Microsoft Dynamics 365 Contact Center

CallMiner Integrates with Microsoft Dynamics 365 Contact…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise