Jabra Launches Engage AI Complete for Smarter Calls

Jabra has announced Engage AI Complete, an advanced version of its Engage AI contact centre software.

The update introduces real-time speech-to-text transcription and generative AI tools designed to support agent performance and improve customer interactions.

Tools for Agents and Supervisors

The platform offers live coaching and automated call summaries to agents, while supervisors benefit from real-time insights, sentiment analysis, and analytics, enabling more effective team support and oversight.

Designed for Modern Contact Centres

With many contact centres operating across multiple locations and often in noisy environments, Engage AI Complete supports agents with live transcription, tone detection, and background noise reduction via Jabra’s ClearSpeech technology.

Built on a Proven Foundation

Engage AI was first launched in 2022 with real-time tone monitoring. In 2024, Jabra introduced ClearSpeech to enhance call clarity.

Engage AI Complete now brings together tone analysis, transcription, generative AI, and noise cancellation in a single, integrated platform.

Key Features of Engage AI Complete

• AI Call Summaries – Automatically transcribes and summarises conversations.
• Auto Call Reason Detection – Identifies the reason for calls to support trend analysis.
• Auto Topic Tagging – Highlights key topics discussed for easier coaching and review.
• Customer Sentiment Scoring – Provides an instant view of call sentiment using language indicators.
• Insights & Analytics Dashboard – Offers a centralised overview of team and customer data.

Flexible and Scalable Deployment

Engage AI Complete is compatible with any professional headset and is optimised for use with Jabra devices. It is designed to be easily deployed and scaled across contact centre teams.

Availability and Pricing

The solution will be available globally from June 2025 at £40 per user per month (approximate GBP equivalent). The standard version, Engage AI Core, remains available at £20 per user per month.

Jabra will be showcasing Engage AI Complete at Customer Contact Week 2025 in Las Vegas, from 9–12 June (Stand 838).

Reviewed by: Jo Robinson