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Archived Content

A selection of stories from the archives of call centre helper

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Olympic fun for Dorset-based call centre

Olympic fun for Dorset-based call centre

Norwich-based contact centre wins the Shard contract

Norwich-based contact centre wins the Shard contract

Novacroft creates 96 new jobs

Novacroft creates 96 new jobs

Free white paper: Building the right attitude in customer service

Free white paper: Building the right attitude in…

KANA acquires Ciboodle

KANA acquires Ciboodle

Rostrvm helps simplify the desktop

Rostrvm helps simplify the desktop

NewVoiceMedia awarded customer experience patent

NewVoiceMedia awarded customer experience patent

Brighton-based contact centre celebrates its centenary

Brighton-based contact centre celebrates its centenary

Winners of the South West Contact Centre Awards 2012

Winners of the South West Contact Centre Awards 2012

Free contact centre reports for survey participants

Free contact centre reports for survey participants

GoResponse named Best Call Centre

GoResponse named Best Call Centre

Minister opens Cardiff contact centre

Minister opens Cardiff contact centre

Contact centres ready for mobile revolution

Contact centres ready for mobile revolution

NICE recognised as global leader in the WFM market

NICE recognised as global leader in the WFM market

Top honours for Tesco Customer Service Centre staff

Top honours for Tesco Customer Service Centre staff

Building Customer Loyalty Using Social Media

Building Customer Loyalty Using Social Media

Basildon contact centre celebrates new facilities

Basildon contact centre celebrates new facilities

Phone is still the most popular channel

Phone is still the most popular channel

NICE Systems deployed by Severn Trent Water

NICE Systems deployed by Severn Trent Water

Rising levels of debt building demand for contact centre optimisation

Rising levels of debt building demand for contact centre…

Rostrvm Solutions strengthens its management team

Rostrvm Solutions strengthens its management team

Parker Merchanting chooses mplcontact to provide business continuity facilities

Parker Merchanting chooses mplcontact to provide…

Call centre worker takes part in Olympic Relay

Call centre worker takes part in Olympic Relay

Use of 08 numbers damaging brands

Use of 08 numbers damaging brands

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Top Stories

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7 Ways You’re Punishing Your Best Agents Right Now

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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