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A selection of stories from the archives of call centre helper
Category
Sub Category
Subject
Build with Voice x Hackathon
Why You Need Modern Workforce Management in the Era of…
MaxContact Roadmap Reveal: AI, Omnichannel & User…
Smarter Scheduling for Happier Agents – Webinar
AI Agents in Action: Faster Resolutions. Lower Costs.…
Breaking the Barriers to AI at Scale – Webinar
BPO Pulse 2025: Growth, Tech & Trust – Insights from…
Why Most AI Rollouts Fail (and How to Be the Exception)…
The Customer Show
Transforming Engagement With Proactive Insights: The…
Unlocking Your Support Team’s Potential in the Age of AI…
Lessons and Opportunities to Feed Your AI Strategy in…
AI Agents are Taking Over CX—And That’s a Good Thing…
Why QA ≠ CSAT — And How AI Can Close the Gap: Webinar
Smarter Workflows, Stronger CX: Unlock the Power of…
Optimizing the Impact of CX Analytics with AI-Guided…
Wins from Nassau Financial Group – Webinar
Talkdesk Customer Experience Automation – Webinar
The Forum – Learning Academy
Unlock the Power of Your QA Data – Webinar
Driving Conversion Through Key Behaviours with CarMax…
How to Build and Deploy AI Chat Agents – Live Demo
Scale Collections Operations Without Scaling Costs…
From Wait Times to Real-Time: Revolutionising Patient…
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise