Top honours for Tesco Customer Service Centre staff

25 staff at the Tesco Customer Service Centre have become the first group to earn nationally recognised qualifications in the workplace.

More than 122 staff at the centre will graduate over the next few months having successfully completed a National Vocational Qualification (NVQ) in one of four courses offered – Customer Service, Team Leading, Business Administration and Management.

The qualifications give staff the opportunity to gain recognised qualification while they carry out their day-to-day role, supported by an NVQ assessor from Talk Training.

Jill Aitchison, HR Project Manager, said:  “We launched the scheme last spring and had tremendous uptake from staff within our centre.”

“We’re really proud of all our staff who have graduated. Our whole ethos here centres on making this a great place to work and giving our staff an opportunity to get on, and many of our graduates will do just that!”

“The qualification at level 2 is the equivalent of 5 GCSE passes and the level 3 is equivalent of 2 A Level passes. In fact, one of our learners completed their level 3 course in 10 months, which is phenomenal as it usually takes 18 months to complete.”

Level 3 graduate Rachel Evans said: “I’ve really enjoyed studying my NVQ. With a large family, it’s something I wouldn’t have time to do outside of work. The support I’ve had from both Tesco and Talk Training has been fantastic and I’m thinking about studying more in the future.”

Pictured above:  Martin Bardsley, Jon Bishop, Mathew Dean, Gareth Edwards, Niall Fitzsimmons, David Fryer, Craig Hadfield, Michael Impey, Jane Llewelyn, Elizabeth McBride, Kelly Neary, Dan Newton, Maurice Omunisa, Owain Reed, Sian Reed, Geraint Slack, Vicky Thompson, David Wheedon, Leah Williams, Rachael Ayres, Emma Barnaby and Rachel Evans.