Contact centre produces a cook book

Technology helps customer experience for health and…

Did UK retailers make the most of Mega Monday 2012?

Movers and shakers – December 2012

New speakerphone product launched

25% Industry Professionals Believe a Giving a Good…

Launch of e-Commerce Website

Agent of the Month – December 2012

European phase of worldwide dialer software rollout…

Talking Tayside Awards 2012 – The Winners

Contact centre operation opened by MP

Digital photo service implements cloud contact centre

Major Upgrade released to Predictive Dialer Software

Winners and Losers – November 2012

Call Centre Calculator app launched

Claims management company adopts new QA technology

Contact centres celebrate at North East Awards

Study shows why companies are falling in their customer…

Over 75% of Contact Centres Front Calls With an IVR Menu…

Analytics technology for 1,000 seats

Callmedia 5.0 is the first UK contact centre application…

Barclays contact centre goes round the clock

2% of Contact Centre Develop In House Systems to Manage…

Social Media Only Accounts for 1-2% of Traffic in Over…