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A selection of stories from the archives of call centre helper
Category
Sub Category
Subject
Answers: How do I Schedule Staff for Peaky &…
Your opinion: hot desking
Implementing Self-Service – Don’t Forget the Customer!
Confessions of a Contact Centre Agent
Forget music on hold, let’s make money!
Answers: Homeworking
Answers: Multilingual call centres
Answers: Should We Outsource Calls?
How analytics can deliver improved productivity to the…
Your opinion: How poor does audio quality have to get?
Your opinion: Time to throw out the IVR?
Answers: Call recording compliance issues
Answers: Legal implications of call recording
Chey Garland receives her CBE
Do call centres discriminate against older workers?
Police contact centres are extremely customer service…
The seven deadly sins of contact centres
Gone in 60 seconds!
Award won for reducing sickness absence
New Interactive Board Game Helps Train New Recruits
What are the Best Morale Boosting Games for the Call…
Call centre motivation – Lessons from the front line
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
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From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise