Movers and shakers – December 2012

We have a few people on the move within the industry this month.

Here we bring you news of new appointments at RSA, Natterbox, Kelly Services, Eclipse Marketing, Data8, Callcredit Marketing Solutions and ASC and new offices for Novacroft.

Eclipse Marketing makes senior appointment

Commenting on his new role, Nick Mylum said: “I joined Eclipse because it holds a really unique position in the contact centre space thanks to its CRM, database and insight expertise. This, combined with our talented customer service agents, gives us the ability to deliver a high quality customer engagement service every time.”

Mark Osman, Commercial Director, Eclipse Marketing, said: “Nick’s appointment represents a real coup for the agency. Not only does he have vast experience in how to operate a contact centre for major brands, but he is also adept at running a workforce and facilitating the growth and development of talent within an agency. We look forward to utilising his vast knowledge to provide our clients with a personalised and efficient customer service offering, and to develop our contact centre staff to ensure we remain the best in the business.”

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 RSA welcomes new starter

RSA announce that Michael Huberts has joined the UK business as an Executive Search Consultant.

Commenting on his new role, Michael said: “Having previously worked in a regional Search firm where I specialised in Life Sciences, I’m very excited to be joining such a successful global leader which has the same industry focus.  I’m delighted to be part of RSA and am confident that I will contribute greatly to RSA’s continued growth.”

Commenting on Michael’s appointment, John Callagher, CEO of RSA, says “We are delighted to have Michael on board; his knowledge and understanding of the Asia Pacific market will undoubtedly strengthen our already thriving business in the region.”

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Natterbox appoints Steve Hodges as Sales and Marketing Director

Natterbox has appointed Steve to head up the UK region from Natterbox’s HQ in Bank, London. He will be responsible for rapidly expanding the UK sales team to increase direct business revenues  as well as executing Natterbox’s recently launched channel strategy.

On his new role, Steve Hodges said “I have spent my entire working career in this industry and we have been through a few exciting technology shifts. However, I strongly believe that Natterbox is the next big thing with one fundamental difference: Natterbox’s creation was focused on the customer – improving their experience and delivering secure technology to achieve that.”

Neil Hammerton, founder and CEO of Natterbox, is delighted with the latest addition to his team. He commented: “Having established sales teams and channel programmes in the past, Steve has the enviable task of building on the fantastic people we already have in place in the direct sales and marketing teams and taking a structured channel programme to the market. Having someone on board with Steve’s experience, who understands the foundations of the industry, as well as being up to speed with new technology, will help us take our next generation telephony to the market.”

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Kelly Services appoints new Managing Director

Kelly Services has announced the appointment of Gary Jones to the position of Managing Director and Country General Manager, UK and Ireland.

Gary will be responsible for developing the business in the UK and Ireland, building on Kelly Services’ specialisms and managed service provision, whilst growing brand awareness and increasing overall profitability. He will also be responsible for Kelly’s dedicated finance and accountancy brand, Toner Graham.

Gary Jones, Managing Director and Country General Manager UK and Ireland, comments:  “I am hugely excited about my new appointment with Kelly Services, and am looking forward to guiding and leading the business across the UK and Ireland.”

“I believe that 2013 will be the pace-setting year for Kelly Services. With ambitious growth plans in place, we will continue to provide exemplary service to our existing customers, whilst building our client base and consolidating our position as a leading workforce solutions provider.”

General Manager EMEA Leif Agnéus said: “Gary has worked with some of the world’s leading recruitment companies. He is perfectly placed to drive forward our business strategy, helping us to become the premier staffing provider in our chosen specialisms across the UK and Ireland. His first-hand knowledge of outsourced workforce solutions coupled with innovative managed service provision will help us extend a total talent approach.”

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Data8 promote Jez Walker

data8 have announced that Jez Walker has been promoted to Business Development Manager for their Integr8 brand.

Jez has been with the company for two and half years and helped commercially launch their Integr8 services – which is data8’s real-time data validation suite of services.

Antony Allen, managing director data8, said, “This is a very important position in the company as we invest in data8 and Integr8.  Jez has been instrumental in getting the name out to the market and building the brand.   We are now known, nationally and internationally, as a company with expert knowledge in the real time data validation field and we have ambitions to grow the range of Integr8 services in the next few years.”

Jez will now take charge of the commercial side of Integr8 and be responsible for the sales and business development.  He commented, “I am pleased to take up this position and look forward to the challenges ahead with the support of my team”.

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Callcredit strengthens digital marketing team with key appointment

Callcredit Marketing Solutions announce the appointment of Matt Bennathan as Head of Digital Partnerships.

In his new role Matt will be responsible for utilising the marketing solutions provider’s data assets in order to stimulate continued growth in digital capabilities, whilst optimising ways in which the business can monetise the full potential of its data capability.  Additionally he will look at creating a stronger link between the online and offline environment enabling full circle advertising.

Chris McDonald, Managing Director, Callcredit Marketing Solutions, said: “I am delighted to welcome someone of Matt’s calibre to the digital solutions team.  Matt shares our belief in leveraging data-driven insight to make more informed marketing decisions.”

Matt Bennathan added: “Callcredit Information Group has an enviable resource both in terms of its people and data. The business prides itself on listening to and understanding what its clients want in order to deliver unique and effective solutions. In turn, we can create uplift on all digital channel marketing.”

“I am personally looking forward to building and growing partnerships on the supply and demand-side to enable better decisions and deliver improved results on audience segmentation and targeting.”

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ASC appoints new Vice President Business Development, UK

ASC is pleased to announce the appointment of Paul Manyweathers in the role of Vice President Business Development for the UK.

Paul has a long history in the Voice Recording, Quality Monitoring and WFO space. He was initially instrumental in developing ASC’s UK organization in the 1990’s, and substantially growing it over the next 15 years.

Dr. Frank Schaffrath, CEO of ASC, comments: “We are delighted to have Paul back on board with ASC, and in a role where he will be fully concentrating on building a best-in-class sales and support operation in the UK.”

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Novacroft expands facilities for growing contact centre operations

Novacroft has secured additional facilities to accommodate the steady growth in its contact centre operations.

Novacroft’s new premises are located with the existing contact centre and card production offices at Cirrus Park, within a key Northampton business hub area, and will play a significant part in Novacroft’s future growth plans, creating large scale contact centre capacity and long term temporary, permanent, part and full time opportunities for the local community.

In recent months, Novacroft has won new contact centre business with clients including Transport for London, Assertis (Northern Rail), Evolvi and Raileasy. Novacroft’s contact centre advisors were key in addressing the increased call volumes experienced this summer as members of the public travelled around the country to sporting venues, booked tickets and obtained any concessionary travel cards they were entitled to.

As contact centre business continues to grow, Novacroft is also working on the growth of a new product range aimed at delivering improved services for passengers and consumers. Novacroft has recently invested in new telephony equipment and functionality, and rail-industry specific training for advisors, and the contact centre has also taken on round-the-clock working.