Launch of e-Commerce Website

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Written by Jo Robinson

Interactive Intelligence, is launching an e-commerce website that will give customers and resellers fast and easy access to products that complement the vendor’s all-in-one IP communications software suite.

The Interactive Intelligence MarketPlace features a collection of third-party and internally developed products — from process automation templates and packaged integrations, to custom reports and dashboards – all designed to leverage the vendor’s contact center automation, unified communications, and business process automation functionality.

Products offered will also include those targeting many vertical industries, such as financial services, insurance, outsourcers/teleservices, debt collection, and utilities.

“Unlike a lot of competitive ‘app stores,’ we designed the Interactive Intelligence MarketPlace so customers and resellers have direct, centralised access to products instead of redirecting them to multiple third-party sites, thus resulting in time-consuming searches,” said Interactive Intelligence founder and CEO, Dr. Donald Brown.

“Combined with our channel of more than 350 resellers, our expansive worldwide developer network, and an extensive consultant community, MarketPlace offers a fast and easy way to maximize existing investments in our software.”

For more information about qualifying to post products on the Interactive Intelligence MarketPlace, visit: www.inin.com

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Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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