Over 75% of Contact Centres Front Calls With an IVR Menu System

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Written by Jo Robinson

More than three quarters (76%) of contact centres front calls with an IVR-based menu system, whilst only 18% do not.

The remaining 6% of industry professionals did not know how calls that entered their contact centre began.

Poll – Do you front your calls with a menu system (IVR)? – answers

76% – Yes
18% – No
6% – Don’t know

Source: Call Centre Helper website reader poll Votes: 683 Date: January 2012

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Over 75% of Contact Centres Front Calls With an IVR Menu System

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