72% of Contact Centres Allow Advisors to Take Ownership…

Company enhances customer experience with NewVoiceMedia

10 contact centre staff rewarded with once in a lifetime…

Cinema chain extends contract on customer engagement…

Ofcom urge contact centres to reduce nuisance calls

Genesys announces ‘Genesys One’

Apprentices celebrate as firms work together

Cloud solution for small contact centres launched

Proactive Customer Service is the Key to Boost Customer…

Insurance contact centre presents charity with over…

Increase in Channel Choices Not Yet Improving Customer…

One Month Until Summit

Free White Paper – The Broadening of Contact Center…

Ofcom Survey on Answer Machine Detection

Music is the Most Appealing Thing to Listen to While…

NICE Partners with Silver Lining Solutions

Photos from Red Nose Day 2013

Floating Hours

Measuring customer satisfaction at the agent level

New headset answers calls when put on

Don’t buy any customer service software ……

Getting to 80% Rate of Back-Office Workforce Utilisation

One Third of Contact Centres Measure a Net Promoter Score

DPD improves customer service