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A selection of stories from the archives of call centre helper

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Bionic Selects New Telephony Platform

Bionic Selects New Telephony Platform

London RCause Christmas Activities

London RCause Christmas Activities

Interactions 2020

Interactions 2020

Report: Contact Center KPI Benchmarking Guide

Report: Contact Center KPI Benchmarking Guide

LISTEN World Tour London

LISTEN World Tour London

Guide: Quality Management Reimagined

Guide: Quality Management Reimagined

Report: The State of Voice in the Contact Center Industry

Report: The State of Voice in the Contact Center Industry

DACH Customer Experience Awards 2021

DACH Customer Experience Awards 2021

High Performance Management – London

High Performance Management – London

How to Design a Quality Assurance Program – Melbourne Australia

How to Design a Quality Assurance Program –…

High Performance Management – Melbourne

High Performance Management – Melbourne

Master the 6 CX Competencies – Melbourne Australia

Master the 6 CX Competencies – Melbourne Australia

Master the 6 CX Competencies – Rheingau Germany

Master the 6 CX Competencies – Rheingau Germany

Series Two of The Contact Centre Podcast Is Now Available in Full

Series Two of The Contact Centre Podcast Is Now…

Experia Summit

Experia Summit

White Paper: How to Elevate Customer Experience in the Age of Digital Transformation

White Paper: How to Elevate Customer Experience in the…

Case Study: Improving Your Collection Rates With Gamification

Case Study: Improving Your Collection Rates With…

Conquering Contact Centre Challenges in 2020 – Manchester

Conquering Contact Centre Challenges in 2020 –…

European Contact Centre and Customer Service Awards

European Contact Centre and Customer Service Awards

Clarabridge Customer Connections 2020

Clarabridge Customer Connections 2020

eBook: Workforce Management AI-Based Forecasting for Dummies

eBook: Workforce Management AI-Based Forecasting for…

Spearline Recognized With Two Awards

Spearline Recognized With Two Awards

White Paper: Buyer’s Guide to Contact Centre Technology

White Paper: Buyer’s Guide to Contact Centre…

White Paper: MiFID II Compliance with ZOOM

White Paper: MiFID II Compliance with ZOOM

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise