Conquering Contact Centre Challenges in 2020 – Manchester

Don’t miss our FREE seminar to be held at the iconic Manchester Hilton Hotel on Tuesday 11th February 2020. This interactive seminar will cover how to conquer the challenges that contact centres are facing today, and it will provide practical advice on how to overcome these challenges and hints & tips on navigating your contact centre to reach its full potential.

At this seminar, you will learn:

• Best-practice methods to help conquer challenges within your contact centre
• How to gain better insight into your contact centre data – what to use and what to lose
• How to optimize your customer journey
• Methods to hold supervisors accountable and ensure that they stay highly engaged
• How to engage agents to self-evaluate their behaviour and motivate across the generational spectrum of employees
• Latest technology to drive results and improve productivity

Time: Registration 14:00, Event 14:30 – 17:00 (followed by drinks and nibbles in the stunning cocktail bar)

Cost: Free

The seminar will be followed by drinks and nibbles in the stunning cocktail bar on the 23rd floor, with panoramic views of the city and a great chance to network with other delegates.