Guide: Quality Management Reimagined

Quality Management re-imagined clarabridge whitepaper

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A Professional’s Guide to Optimizing Contact Centre Operations.

Despite gradual changes to contact centre operations, many organizations still use manual processes that make it difficult to effectively evaluate agent behaviour and limit the potential for effective coaching.

This eBook describes some of the challenges with current methods of assessment and explains the criteria that matter most when evaluating modern quality assurance and quality management solutions.

White Paper written by: Clarabridge

Click here to download your copy of the White Paper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn