The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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2nd December 2019
Research continues to find many brands still aren’t getting customer experience right. This breakdown is seriously thwarting the ability of some businesses to thrive.
This white paper looks at how you can improve customer experience through digital transformation and cloud technology.
White Paper written by: Serenova
Click here to download your copy of the Whitepaper
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
