The Largest Online Community for Contact Centre Professionals
Discover and explore our The Forum content collection, including articles, blogs, news stories, case studies, resources and more.
Category
Sub Category
Subject
Six Lessons From Customer Strategy and Planning 2014
Keynote Speakers Announced for Customer Strategy &…
Just Two Weeks Left to Nominate for the Customer Contact…
Expo Just 4 Weeks Away
2025 Summer Best Practice Showcase
Movers and Shakers – October 2014
Sabio CX Community Day – Workforce Management London
13 Things We Heard at the Customer Strategy &…
Nominations Open to Celebrate Industry Specialisms
injixo Announce Their Upcoming Webinar Schedule
Best Practice Week
Twelve Winners Announced at the 2016 National Planning…
Winners and Losers – September 2014
Customer Strategy and Planning 2015
2018 Customer Contact Innovation Awards Shortlist…
34 Winners Announced at the 2017 National Awards
Planning Success Finally Recognised
National Quality & Customer Experience Conference
National Planning Conference
Awards Winners Will Speak at Upcoming Conferences
Customer Strategy and Planning 2014 – conference
National Quality Conference
Planning Forum Events – 2014
Finalists Share Best Practice Ideas
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise