Real-time Master Class

What to look for when buying… a Speech Analytics Solution

Conference details released

Forecasting Methods

Advanced Certificate in Customer Contact Planning and…

Advanced Certificate in Customer Contact Planning and…

Analysis Workshop

1 Day Resourcing & Planning Insights Workshop

Planning Forum Events – 2014

Trade Secrets: How to Get the Best Out of Your WFM…

UK planning industry skills levels revealed

How do I… Get a single view of the customer?

The Best Ways to Use Social Media in the Contact Centre

Contact Centre BSc shortlisted for training award

What are the Best Ways to Use Contact Centre Wallboards?

How to Deal with Long Queues in the Contact Centre

An Introduction to… Workforce Management…

What to Look for When Buying a Workforce Optimisation…

Types of Outbound Dialer

61 Top Tips for Workforce Management Technology

The Forum

Ofcom Regulations

How Are Contact Centres Getting More Their WFM Systems?

Workforce Management Satisfaction