The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Oracle

Discover and explore our Oracle content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

New White Paper: Getting Knowledge Management right

New White Paper: Getting Knowledge Management right

How do you compare with your peers?

How do you compare with your peers?

Customer Concepts – Winning the Social Customer

Customer Concepts – Winning the Social Customer

Nev Attends Call Centre Summit

Nev Attends Call Centre Summit

White Paper: 10 Strategies for Web Self Service

White Paper: 10 Strategies for Web Self Service

Keeping up with the digital customer

Keeping up with the digital customer

Event: Customer Experience – Should Size Matter?

Event: Customer Experience – Should Size Matter?

Apathy is governing customer allegiance

Apathy is governing customer allegiance

White Paper: Smarter Service: The Contact Centre of the Future

White Paper: Smarter Service: The Contact Centre of the…

White Paper: How Technology Is Transforming Customer Service and Marketing

White Paper: How Technology Is Transforming Customer…

White paper: 10 Strategies for Enhanced Web Self Service

White paper: 10 Strategies for Enhanced Web Self Service

White Paper: Customer service, marketing and technology: Mastering the customer journey

White Paper: Customer service, marketing and technology:…

White Paper: Knowledge Management: 5 Steps to Getting It Right the First Time

White Paper: Knowledge Management: 5 Steps to Getting It…

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise