Event: Customer Experience – Should Size Matter?

THE DATE: 20th March
Time: 9:00am – 1:00pm

THE LOCATION: Oracle London City Office, Knightsbridge Room
One South Place, London EC2M2RB

THE DETAILS: If you thought outstanding Customer Experience is only for large organisations, think again – we have a solution for you.

CapricornVentis and Oracle are delighted to bring together leading companies who have revolutionised their Customer Experience to grow their business. Take this opportunity to learn how they did it.

Featured Speakers

• Graham Hardy – Former Head of Customer Care @ Boots UK
• John Mihill – Head of On-Line Operations & Customer Service @ TM Lewin

What can you expect from this event:

• Hear from Recognised Industry Experts
• Take part in a Customer Journey Mapping Workshop
• Win a FREE Consultancy Day
• Share Best Practise with Industry Peers
• Complimentary Breakfast and Lunch (to fuel your creativity)

This invitation-only event will also provide an excellent networking opportunity.

AGENDA
09:00 – 09:30    REGISTRATION & BREAKFAST
09:30– 09:40    Welcome – John Glennane, Director, CapricornVentis
09:40 – 10:25    Proactive vs Reactive Customer Experience – David Lopes, CX strategist, Oracle
10:30 – 11:15    Practical Insights into Customer Experience – Graham Hardy, Former Head of Customer Care at Boots UK
11:15 – 11:30    COFFEE BREAK
11:30 – 12:00    Customer Journey Mapping Workshop – David Lopez and Simon Mills
12:05 – 12:45    Masterclass: Small but Perfectly Formed: The Tim Lewin Story – John Milhill, Head of Online Operstions & Customer Service
12:45 – 13:00    Q&A
13:00 – 13:45    Lunch
13:45 – 14:30     Optional – How Technology can Support CX

THE ORGANISERS: CapricornVentis and Oracle Customer Experience event