White Paper: Knowledge Management: 5 Steps to Getting It Right the First Time

oraclewhitepaper-km-5-steps-to-getting-it-right-the-first-time

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This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.

Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience.

A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less.

White Paper: written by Oracle.

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Knowledge Management: 5 Steps to Getting It Right the First Time

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