The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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2nd April 2014
The team at Call Centre Helper have written their first White Paper called ’10 Strategies for Enhanced Web Self Service’.
Web self-service today is about so much more than just cheap service delivery. It’s about instant customer satisfaction – comparable and sometimes better than a live-agent interaction – and about a rich service experience.
This White Paper, sponsored by Oracle, shows organisations how they can:
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
