Live Chat Quality – 7 Training Exercises to Improve It

Ten Top Tips for Improving Your Web Chat Service

Recorded Webinar: Best Practices for Voice, Email and…

14 Live Chat Best Practices for Better Customer Support

8 Benchmarks for Improving Live Chat Performance

Chat Concurrency

Recorded Webinar: Integrating Email, Voice and Chat in…

Three Top Closing Statements for Live Chat

8 Ways to Ensure Webchat Success

Only in 8% of Contact Centres Does Web Chat Exceed 10%…

Webchat Service Quality Becomes Compromised After Two…

Helpdesk 101 – An Introduction to Helpdesk Technology

3 Quick-Fire Ways to Get the Most Out of Live Chat

Encourage Webchat Agents to not be too Robotic

Webchat Volume Rises to 250 Million

Case Study: Beagle Street Adds Webchat

How to Manage Asynchronous Messaging in Customer Support

35% of Contact Centres Would Use Skype For Specialist…

White Paper: 20 Quick Tips When Considering Webchat as a…

33% of Contact Centres are Planing on Implementing Webchat

Skype used for personal use