9 Lessons From the Connect Assist Contact Centre

23 Wonderful Webchat Tips

What’s Happening in the World of Webchat?

Recorded Webinar: Best Practices for Using Web Chat

Webchat Volume Rises to 250 Million

Are You Making These 25 Webchat Mistakes?

Case Study: Beagle Street Adds Webchat

Skype used for personal use

35% of Contact Centres Would Use Skype For Specialist…

An Agent Can Handle No More Than 3 Webchats at the Same…

14 Steps to Web Chat Success

Only in 8% of Contact Centres Does Web Chat Exceed 10%…

Top Tips for Handling Webchat in the Contact Centre

Recorded Webinar: The Best Ways to Handle Web Chat in…

43% of US contact centres now offer web chat

Top tips for email and web chat

Recorded Webinar: The Best Ways to Deal with Webchat and…

21 Top Tips For Using Webchat in the Contact Centre

Is a web chat cheaper than a voice call?

Top Tips for Internet Chat in the Call Centre

Introducing Avatars in the Contact Centre