33% of Contact Centres are Planing on Implementing Webchat

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Written by Jo Robinson

According to our poll, a third of contact centres are currently planning to add webchat to their list of channels.

This is in addition to the 38% of contact centres who already have the channel in place.

Poll – Do you currently offer webchat? – answers

Yes   38%
No – we are planning it   33%
No   29%

Source: Call Centre Helper Webinar: Contact Centre of the Future Sample size – 196 Date – June 2014

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

33% of Contact Centres are Planing on Implementing Webchat

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