Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre

Published On: 6th Aug 2026 10:14

During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.

Multi-channel contact has proliferated in recent years.

In this webinar, we look at the best ways to integrate email, voice and chat.

Digital Channels – Email and Web Chat

Changing customer demographics

The channel of choice

Creating a single queue

Balancing multiple service levels

Integration of multiple channels

The role of technology

Top tips from the audience

Paul Weald

Contact Centre Innovator

James Glasspool

VoltDelta

Jonty Pearce

Call Centre Helper

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