Only in 8% of Contact Centres Does Web Chat Exceed 10% of Overall Traffic

What-percentage-of-your-traffic-is-web-chat

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According to or poll, web chat accounts for a very small percentage of traffic in contact centres, with just 8% of contact centres using web chat for more than one in ten contacts.

Poll – What Percentage of your Traffic is Web Chat? – answers

0%: 52%
1 – 2 %: 25%
3 – 4 %: 9%
5 – 10%: 6%
11%+: 8%

Source: Call Centre Helper webinar: The best ways to handle web chat in your contact centre Sample size – 256 Date: December 2013

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Only in 8% of Contact Centres Does Web Chat Exceed 10% of Overall Traffic

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