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eGain

Discover and explore our eGain content collection, including articles, blogs, news stories, case studies, resources and more.

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White Paper: Transform Customer Service with Next Gen Knowledge

White Paper: Transform Customer Service with Next Gen…

eGain Knowledge Hub Receives ServiceNow Certification

eGain Knowledge Hub Receives ServiceNow Certification

Digital Experience 2019

Digital Experience 2019

White Paper: AI in the Customer Engagement Contact Center

White Paper: AI in the Customer Engagement Contact Center

White Paper: Transform Customer Service With Next-Gen Knowledge

White Paper: Transform Customer Service With Next-Gen…

eGain Announces 2021 NA Partner Award Winners

eGain Announces 2021 NA Partner Award Winners

2019 Survey Report: What Contact Centres Are Doing Right Now

2019 Survey Report: What Contact Centres Are Doing Right…

EGain Client Bags KMWorld Reality Award

EGain Client Bags KMWorld Reality Award

OTP Bank Selects Knowledge Management Solution

OTP Bank Selects Knowledge Management Solution

White Paper: How Knowledge Management Can Complement Agent Training

White Paper: How Knowledge Management Can Complement…

eGain Partners With Talkdesk

eGain Partners With Talkdesk

Report: Acquiring Digital Customer Engagement Software

Report: Acquiring Digital Customer Engagement Software

White Paper: 11 Reasons Why Customer Service Chatbots Fail

White Paper: 11 Reasons Why Customer Service Chatbots Fail

White Paper: Agent Experience – The Weak Link in the Experience Chain

White Paper: Agent Experience – The Weak Link in…

White Paper: Chat and Cobrowse Customer Service That Pays Off

White Paper: Chat and Cobrowse Customer Service That…

eGain DX18

eGain DX18

eGain Experience 360

eGain Experience 360

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise