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eGain

Discover and explore our eGain content collection, including articles, blogs, news stories, case studies, resources and more.

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H&R Block Implement an Artificial Intelligence Solution

H&R Block Implement an Artificial Intelligence…

14 Tips to Provide a Kind Customer Experience

14 Tips to Provide a Kind Customer Experience

23 Contact Centre Predictions for 2019

23 Contact Centre Predictions for 2019

11 Customer Retention Strategies

11 Customer Retention Strategies

How Can I Make My Contact Centre Customer-Centric?

How Can I Make My Contact Centre Customer-Centric?

eGain Partners with Altitude Software

eGain Partners with Altitude Software

White Paper: How Knowledge Management Can Complement Agent Training

White Paper: How Knowledge Management Can Complement…

16 Top Uses for Cloud Contact Centre Technology

16 Top Uses for Cloud Contact Centre Technology

OTP Bank Selects Knowledge Management Solution

OTP Bank Selects Knowledge Management Solution

eGain Announces ‘AI Value in 30 Days’ Program

eGain Announces ‘AI Value in 30 Days’ Program

eGain DX18

eGain DX18

White Paper: Transform Customer Service with Next Gen Knowledge

White Paper: Transform Customer Service with Next Gen…

Award winners and photos from Call Centre Expo 2013

Award winners and photos from Call Centre Expo 2013

Lord’s Cricket Ground hosts contact centre event

Lord’s Cricket Ground hosts contact centre event

Preview line-up of Call Centre Expo 2013

Preview line-up of Call Centre Expo 2013

Don’t buy any customer service software … until you have read this report

Don’t buy any customer service software ……

Top 10 Customer Service Tips

Top 10 Customer Service Tips

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise