White Paper: How Knowledge Management Can Complement Agent Training

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Written by Jo Robinson

One of the biggest pain points in delivering customer service is lack of agent knowledge.

This article looks at how a modern knowledge management system can help agents and customers alike.

White Paper written by: eGain

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: How Knowledge Management Can Complement Agent Training

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